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Learning Management System (LMS) for Administrators
Admin Setup & Management
Frequently Asked Questions
- Knowledge Anywhere LMS Sales FAQ
- What information should I include in a support ticket for my LMS?
- How many courses can I have on my LMS?
- Why can't I delete a course, group, or user from the LMS?
- How do I duplicate an entire course?
- How can I search Learners and complete bulk actions?
- What happens to a user's status if I mark a course "inactive" in the LMS?
- How do I troubleshoot why a completed course does not appear on a user's transcript?
- How do I manage course comments?
- Does the LMS support video streaming?
- What elements of the LMS can be customized?
- LMS Supported Languages
- What defines an "active user"?
- What if I need more administrators?
- What is in the One-Time Onboarding Fee?
- Data FAQ
Getting Started
- LMS Starter Guides for New Administrators
- LMS Admin Roles Overview
- Glossary of LMS Terms
- New LMS Customer Onboarding and Training Flowchart
- What's the best plan to get my LMS ready to launch?
- How can I convey the features and benefits of my LMS to my learners and administrators?
- What if I go over my tier plan?
- Can I get a multi-year discount?
- Migrating from your existing LMS to Knowledge Anywhere LMS
- How do I customize my LMS?
- How do I log in as an Admin?
- Admin Homepage Overview
- How do I manage a structured Company Listing?
- Microsite Admin Overview
Organization Setup
Content Development: Creation
- How is training structured in the LMS?
- Courses Overview
- Managing Learner Groups and Assigning Learning Paths to Groups
- Course Types - eLearning
- LMS SCORM Upload Guide
- How do I set and use custom course fields?
- AI Assessments Tool: Adding and Editing an AI Assessment From Text
- AI Assessments Tool: Adding and Editing an AI Assessment Based on An Existing Document
- How do I preview an online course before making it public?
- Inactive Courses
- How do I upload a course image in the LMS?
- How are course due dates used in the LMS?
- How do I set a due date for an eLearning or self-study course?
- How do I add locations for classroom courses?
- How do I use an LMS classroom course to host a webinar?
- How many courses can I have on my LMS?
- What are Featured Courses?
- How do I use e-commerce to lease a course to learners and set a lease expiration date?
- Why can't I delete a course, group, or user from the LMS?
- What is a SCORM file?
- Assessments Overview
Content Development: Organization & Assignment
- Content Metadata Overview
- Certifications - Assigning
- Certifications - Creating a Certification
- Certifications - Overview
- Specifying Certification and Recertification Content
- What’s the Best Way to Assign Learning: Learning Paths, Checklists, or Certifications?
- Organizations Overview
- What Is A Learning Path?
- What are Categories and how do I use them?
- How do I setup Learning Path Group Assignments based on Hire Date?
- How do I manage a learning path, and add courses to it?
- How do I assign prerequisites to courses in learning paths?
- How do I assign a learning path to a group?
- How do I use the Directed Learning feature to assign a course to an individual learner?
- How Do I Make Courses Required For My Learners?
- Timed Assessments
- Content Distribution & Management
Learner Management: Configuring Learners
- Certifications - Managing Approvals
- Managing Learners in the Certification Process
- Importing Learners
- Learner Details Overview
- How do I Set and Use Custom Profile Fields?
- Adding & Editing Learners
- Registration Methods for Adding and Updating LMS Users
- How do I merge Learner accounts?
- Adding a new registration code and assigning it to a group
- How do I edit a user role?
- Password Expiration
Learner Management: Tracking Learner Progress
- How do I add and customize a certificate?
- How do I restrict access to learner data by group?
- Can a user's course (Or Learning Path) completion status expire or get overwritten?
- How do I troubleshoot why a completed course does not appear on a user's transcript?
- How do I view and manage Learner Transcripts?
- How do I upload external training records to a user's transcript? (Video)
Learner Management: Creating Custom Reports
- Course Reports - Directed Learning Report
- Managing Reports
- Reporting Overview
- Course Reports - Classroom Enrollment
- Course Reports - Learning Path Details
- Course Reports - Course Details
- Course Reports - Classroom Enrollment
- Course Reports - Quiz Report
- Learner Reports - Due Date
- Learner Reports - Course Survey
- Learner Reports - Learner Details
- Learner Reports - Course Credits
- Learner Reports - Badges
- Learner Reports - External Completions
- LMS Reports - Popular Courses
- LMS Reports - Daily Logins
- LMS Reports - Satisfaction Survey
- LMS Reports - Purchase History
- Reports - Exporting Results to an excel doc
- Learner Reports - Learner Summary Report
- Reporting - Scheduled Reports
Learner Management: Communication & Collecting Feedback
LMS Site Enhancements
- Microsites Overview
- Checklists Overview
- eCommerce Setup Guide
- Learner Purchase History
- How do I embed a Vimeo video into my Login page or Home page?
- LMS Admin Marketplace: Tools, Integrations, Course Content
- eSignatures: Admin and Learner Side Demo (Video)
- How do I create a badge, how are they earned, and how are badge completions tracked?
- FAQ, EULA ,and Support Pages
- How to Sell Your LMS Courses with eCommerce
- Email Domain Restrictions
- Where can I find additional resources to understand my online training?
- Enhanced Admin Access Tools
- Resource Library
- Checklists for Admins