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Knowledge Anywhere Help Center

Learning Management System (LMS) for Administrators

Learning Management System (LMS) for Administrators

Admin Setup & Management

(P/L) How do I set up an extended enterprise site and assign learners to it?

Frequently Asked Questions

What information should I include in a support ticket for my LMS?

How many courses can I have on my LMS?

Why can't I delete a course, group, or user from the LMS?

How do I duplicate an entire course?

How can I search Learners and complete bulk actions?

What happens to a user's status if I mark a course "inactive" in the LMS?

(P) Can a user's course completion status expire or get overwritten?

How do I troubleshoot why a completed course does not appear on a user's transcript?

How do I manage course comments?

Does the LMS support video streaming?

What elements of the LMS can be customized?

Can I translate the LMS into other languages?

What defines an "active user"?

What if I need more administrators?

Key features of the LMS Administrator Dashboard (Video)

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Getting Started

LMS Starter Guides for New Administrators

LMS Admin Roles Overview

Glossary of LMS Terms

(L) New LMS Customer Onboarding and Training Flowchart

(L) What's the best plan to get my LMS ready to launch?

How can I convey the features and benefits of my LMS to my learners and administrators?

(L)What if I go over my tier plan?

(L)Can I get a multi-year discount?

Migrating from your existing LMS to Knowledge Anywhere LMS

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Organization Setup

Organizing your Companies & Organizations

Managing Learner Groups and Assigning Learning Paths to Groups

Learner Details Overview

How do I manage a structured Company Listing?

How do I customize my LMS?

How do I embed a Vimeo video into my Login page or Home page?

Registration Methods for Adding and Updating LMS Users

How is training structured in the LMS?

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Learning Path Development: Creating & Uploading Courses

How do I set and use custom course fields?

AI Assessments Tool: Adding and Editing an AI Assessment From Text

Assessments Tool: Adding and Editing a Manually Created Assessment

AI Assessments Tool: Adding and Editing an AI Assessment Based on An Existing Document

How do I add/manage a course?

How do I duplicate an entire course?

How do I preview an online course before making it public?

What happens to a user's status if I mark a course "inactive" in the LMS?

How do I upload a course image in the LMS?

How are course due dates used in the LMS?

How do I set a due date for an eLearning or self-study course?

How do I add locations for classroom courses?

How do I use an LMS classroom course to host a webinar?

Does the LMS support video streaming?

How many courses can I have on my LMS?

Can a learner's course completion status expire or get overwritten?

What are Featured Courses?

How do I use e-commerce to lease a course to learners and set a lease expiration date?

Why can't I delete a course, group, or user from the LMS?

What is a SCORM file?

Importing Learners

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Learning Path Development: Organizing Courses & Assigning Learning Paths

(L)How to I add course(s) to learning path(s)?

(L)What Is A Learning Path?

(V) What are Categories and how do I use them?

How do I setup Learning Path Group Assignments based on Hire Date?

How do I manage a learning path, and add courses to it?

(V) How do I assign prerequisites to courses in learning paths?

(V) How do I assign a learning path to a group?

How do I use the Directed Learning feature to assign a course to an individual learner?

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Learner Management: Configuring Learners

How do I Set and Use Custom Profile Fields?

Adding & Editing Learners

How do I merge Learner accounts?

Adding a new registration code and assigning it to a group

What user roles exist in the LMS?

How do I edit a user role?

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Learner Management: Tracking Learner Progress

How do I add and customize a certificate?

How do I restrict access to learner data by group?

Can a user's course completion status expire or get overwritten?

How do I troubleshoot why a completed course does not appear on a user's transcript?

How do I view and manage Learner Transcripts?

How do I upload external training records to a user's transcript? (Video)

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Learner Management: Creating Custom Reports

Managing Reports

Reporting Overview

Course Reports - Classroom Enrollment

Course Reports - Learning Path Details

Course Reports - Course Details

Course Reports - Classroom Enrollment

Course Reports - Quiz Report

Learner Reports - Due Date

Learner Reports - Course Survey

Learner Reports - Learner Details

Learner Reports - Course Credits

Learner Reports - Badges

Learner Reports - External Completions

LMS Reports - Popular Courses

LMS Reports - Daily Logins

LMS Reports - Satisfaction Survey

LMS Reports - Purchase History

Reports - Exporting Results to an excel doc

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Learner Management: Communication & Collecting Feedback

Site Messaging and Notifications

(V) How do I add or edit a site message on the learner Home page? (Video)

How do I create a new course survey and add it to a course?

LMS Site Enhancements

Learner Purchase History

Can I have a custom Badge Image?

LMS Admin Marketplace: Tools, Integrations, Course Content

eSignatures: Admin and Learner Side Demo (Video)

How do I create a badge, how are they earned, and how are badge completions tracked?

FAQ, EULA ,and Support Pages

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Helpful Resources

How to Sell Your LMS Courses with eCommerce

Where can I find additional resources to understand my online training?

Systems & Security

PII Admin Settings

LMS Security Overview

How is my LMS data hosted on the internet?

LMS Browser Compatibility