An FAQ, EULA, and Support Page can assist your learners with potential questions they may have,
The FAQ, EULA, and Support Pages in the Knowledge Anywhere LMS offer invaluable resources for learners by providing quick answers to common queries and technical support tailored to their needs. Both customizable by Global Administrators, these pages can augment accessibility and basic information, fostering a seamless learning experience and empowering users to navigate the LMS with confidence. Whether seeking troubleshooting guidance or clarifying course details, these resources serve as pillars of support and information, enhancing learner satisfaction and success within the LMS ecosystem.
Setup
FAQ, EULA, and Support Pages can be found in the site settings of the administrative dashboard. By clicking on the wrench, the LMS should route an admin to the FAQ section. Other options can be found hovering over the Site Content dropdown at the top, or via the tabs below the page title.
FAQs
The Frequently Asked Questions portion of the LMS offers customizable "tabs" detailing common questions your learners might have. These tabs are organizable, and can be dictated based on Microsite
What the Learner sees:
Admin
Support Pages
Support pages is another free-text area of the LMS where important details may be written out, such as specific help email addresses, or other key information. It also supports hyperlinks.
What the Learner sees:
You can set up Support Page by selecting "Add Support Page" and fill out the text as you see fit.
EULA
EULA stands for End-User License Agreement. It is used as a "contract" between a software provider and the end-user customer eg, the Learners themselves.
When a EULA has been set up, and is ever modified, it will display to learners once they log in, and prompt them to agree in order to access the LMS. Learners can review the EULA if they want by selecting it on the bottom bar.
Much like the FAQ and Support page, the EULA can be set up in a similar manner
Microsite Rules
During their setup/editing, FAQ, EULA ,and Support Pages will display toggles above the text bars.
The Active toggle enables/disables the page to be visible to learners.
The Default toggle determines if the page is for all your LMS sites, or, a specific Microsite. If Default is toggled grey, a microsite and country field will become visible. A single option can be selected for the microsite field, and multiple countries can be selected.
This particular page will only display on our Hood 5 microsite, and only to USA learners.