Submitting an Effective Support Ticket

Knowledge Anywhere's support team is always here if you need a hand with technical support. To provide the most efficient service, there are some pieces of information you can share with them via support@knowledgeanywhere.com to get your support ticket on a fast track to getting resolved.

One of the first things the support team is going to want to know is whether your system is compatible. With the product you're using. Check out the System Requirements to ensure you are able to utilize the Knowledge Anywhere LMS on your devices. 

Key Details

Information that can be helpful to the support team when troubleshooting a technical problem includes but is not limited to:

• Your Operating System (ex: Windows 11)
• Your web browser (ex: Chrome 151)
• Visit whatismybrowser.com to quickly identify your browser type and version, and check your computer's system settings to find your operating system version and other system information; having these details ready helps diagnose and resolve your issue faster.
• If you are trying to troubleshoot an issue related to a specific course in your LMS please provide the support team with the following:
  • Name of the course.
  • At least one username of a learner who is experiencing the issue.
  • Explanation of the issue and what the expected behavior was.
  • A screenshot when possible.
• When providing screenshots, if possible, pressing F12 and having the tab on "Console" in the the subsequent screen that appears can be very helpful in identifying a potential issue.

Thank you kindly in advance for providing detailed information. It will make troubleshooting your issue and finding a resolution that much more fast and efficient.