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LMS Browser Compatibility

To ensure the best experience when using the Knowledge Anywhere Learning Management System (LMS), please make sure your devices and software meet the minimum and recommended system requirements outlined in this article.

Supported Operating Systems

Device Type

Supported OS

Desktop / Laptop

Windows 10 or later
macOS 11 (Big Sur) or later

Tablets

iPadOS 14+
Android 10+

Mobile Phones

iOS 14+
Android 10+

Some administrative or authoring features may not be fully functional on tablets or mobile phones.

 

Supported Browsers

For the best experience, we recommend using the most up-to-date versions of these browsers:

Browser

Supported Versions

Google Chrome

Latest 2 versions

Mozilla Firefox

Latest 2 versions

Microsoft Edge

Latest 2 versions

Safari

Safari 14 or newer (macOS and iOS)

Your browser must support JavaScript and cookies. These must be enabled for the LMS to function properly.

Audio/Video Requirements

Some courses may include audio, video, or interactive simulations. You will need:

  • Speakers or headphones
  • Microphone (for voice recording or conferencing features)
  • Webcam (if video participation is required)

Network & Firewall Settings

Ensure that your network allows for the following:

  • LMS domain and subdomains (e.g., *.knowledgeanywhere.com)
  • Ports: HTTP (80), HTTPS (443)
  • Streaming/CDN services used by the LMS (e.g., AWS CloudFront, Vimeo, YouTube, etc.)
  • If your organization uses a firewall or VPN, ensure LMS traffic is whitelisted.

Automated email messages from the LMS will be sent from support@knowledgeanywhere.com. Ensure knowledgeanywhere.com domain is whitelisted.

Optional Software

To access some downloadable course materials or documents, you may need:

  • PDF Reader: Adobe Acrobat Reader or compatible
  • Office Suite: Microsoft Office or Google Workspace
  • ZIP Extractor: For compressed files (e.g., 7-Zip, WinRAR)

Mobile Experience

A dedicated mobile app may be available depending on your LMS version. While most features are accessible via mobile browsers, we recommend using a desktop or laptop for:

  • Course authoring
  • Admin dashboards
  • Reporting tools

Troubleshooting Tips

  • Clear your browser cache and cookies regularly
  • Disable browser extensions if content doesn’t load
  • Try using an incognito/private window
  • Check if your browser is up to date
  • Switch browsers if encountering persistent issues
  • Ensure your email inbox is not full
  • When registering, check that your email address is correct

If you continue to experience issues, please contact our support team at support@knowledgeanywhere.com with details about your browser, device, and any error messages encountered