I completed a course but I don’t see that it is marked Completed on my transcript. What do I do?

Table of Contents

1. What your course status means
2. Check the course's completion requirements
3. Courses that track completion differently
4. Still not marked Completed?

If you finished a course but it doesn't show as Completed on your transcript, the usual reason is that a completion requirement wasn't met, or that the course type tracks completion differently. This article explains what your course status means and what to check before you contact your LMS administrator.

What Your Course Status Means

Your course's status is the best clue to what happened:

• In Progress means the LMS recorded your activity, but one or more completion requirements weren't met. Start with Check the course's completion requirements.
• Not Started, or no progress at all after you finished, usually means your progress didn't reach the LMS. Go to Still not marked Completed?
• Other Statuses exist, such as In Progress and past due

For what each status means, see What does course status indicate?

Check the Course's Completion Requirements

Courses often require more than reaching the last page. Depending on how the course was built, you may need to:

• View every required page or slide, even if you passed the final quiz
• Pass a required assessment or reach the minimum passing score
• Reach the course's final or completion screen before closing it
• For video courses, watch the required percentage of the video There should be an progress indicator on how much percentage of the video you need to watch.

Courses that Track Completion Differently

Some courses don't show Completed the same way eLearning courses do:

• Classroom courses show Enrolled or Not Enrolled. Your administrator records attendance.
• Self Study courses normally mark complete after downloading/viewing the attached resources
• Courses taken offline in the mobile app sync to the LMS the next time your device connects. Open the app while online, then check your transcript again. See Knowledge Anywhere Mobile App - How to Take a Course.
• Courses that renew on a schedule can be reset after you complete them, so they show as not completed again until you retake them.

Still Not Marked Completed?

If you met the requirements and the course still isn't marked Completed, the cause may be technical, such as a dropped connection or an interrupted course session. Contact your LMS administrator, who can investigate and potentially mark the course complete for you if needed.

For the details that help resolve an issue quickly, see Troubleshooting & Submitting an Effective Support Ticket.

• What does course status indicate?
• (T/P) What if I cannot finish a course? Can I resume where I left off?
• Knowledge Anywhere Mobile App - How to Take a Course
• Troubleshooting & Submitting an Effective Support Ticket