Below is our Service Level Agreement (SLA) overview to better help understand our Knowledge Anywhere prioritizes incoming support tickets and is a general guideline for how we view our severity levels.
As a reminder these services are from 8 AM - 5 PM PST Monday through Friday with the exceptions of US federal holidays.
Only severity level one (seen below) being the exception in which case we will work outside those normal work hours. If outside those normal hours please email our emergency address which will notify the team of the issue.
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