Note: Scheduled Maintenance will take place on July 6th, 2023 instead of July 4th, 2023 in observance of Independence Day.
Regular maintenance is an important aspect of ensuring the best possible experience of our LMS for our clients and their learners. So that you can plan accordingly, we want to provide you information regarding the schedule for our bi-weekly releases:
Maintenance releases will occur on every-other Tuesday within a window of 3 PM Pacific to 6 PM Pacific.
During the release window there will be a period of downtime for your LMS while the update is completed.
This section showcases our new features. Alternatively, you can check out the release notes here
- Our Customer Success team will stay connected with you leading up to each release. This includes posting a notification message to your learners of any planned downtime. In addition, for regular bi-weekly (planned) releases, our team will put beamer notifications in your admin LMS.
- A notification of upcoming planned maintenance will be posted to your learning site at a minimum of 24 hours prior to access becoming restricted.
- Emergency and time-critical maintenance may be performed outside of the normal maintenance windows and performed with minimal or no prior notification. Notifications for emergency or time-critical events may have to be sent after maintenance is complete. We will always do our best to communicate proactively whenever possible.
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