How do I reset a password?

User Management>Registering Users

The LMS provides the following options for learners or admins to reset passwords:

• Option 1: learners can reset their own passwords using the Forgot Password link on the login page
• Option 2: learners can reset their own passwords from their learner home page in the LMS
• Option 3: Admins can reset a password for a learner
• Option 4: Admins can send learners a Password Reset email for learners to reset their own passwords

Option 1: To reset a password using the Forgot Password link (learners)

1. On the LMS login page, select Forgot your password?
2. On the Forgot Password page that appears, enter your email address and then select Submit.
   
   
3. A Reset Password email with a confirmation code will be sent to the email address entered above
   Note: Check the spam folder if the email is not received within 10 minutes.
4. On the Reset Account Password page, copy and paste the confirmation code from the email into the Confirmation Code field, enter a new password, confirm the new password, and then select Submit.
   
   Note: This screenshot is from Outlook. The message may look slightly different depending on your email service. Passwords are case sensitive and must consist of at least 8 characters containing at least: one UPPERCASE letter, one lowercase letter, one number, and one special character !"#$%&'()*+,-\/:;<=>?@\[]^_`{|}~
5. When the password is accepted, the learner will be instructed to log in using the new password.

Option 2: To reset a password from the learner home page (learners)

Note: This feature is not available for learners who log in through SSO

1. Log in to the LMS
2. In the upper-right corner, select your learn icon and select Profile.
3. On your Profile, select Password.
4. On the New Password screen that appears, enter a new password, re-enter the password to confirm it, and then select Save Password.

Option 3: To reset a password for a learner (admins)

1. Open the Administrative Dashboard and select the 3rd box from the top (the one with two people in it) on the left side of the Dashboard. 
2. On the Search Learners page that appears, enter some search criteria for the learner you want to edit, and then select Search.
3. On the Search results page, select Edit next to the learner you want to edit
4. On the learner's profile page that appears, select the Account Settings tab.
5. Next to Change Password, enter a new password. Next to Confirm Password, re-enter the same password. Then select Save.  

Note: You can choose to select the Force Password Change checkbox, and upon attempting to log in, the learner will get a message that they need to change their password and use the Forgot Your Password option at login.

Option 4: To send learners a Password Reset email (admins)

Note: This method is recommended over changing a password for a learner. 

1. Repeat steps 1 through 5 from Option 3 above.
2. Next to Send Password Reset Email, select Send.
3. The Password Reset email will be sent to the learner's email address associated with their profile
   Note: The email instructions contain a Confirmation Code that expires when used or at the end of 24 hours

This Help article is also included in Common Questions and Getting Started